| Solutions > Business Process Management > Case Management > DataSmart Request Manager |
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| DataSmart Request Manager is designed to handle all aspects of FOI, EIR and DPA request processing. It covers everything from initial request creation, the routing of the |
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request to the appropriate personnel, actual information search and retrieval to the final response to the applicant.
Request Manager Features
- Request tracking, enquiry handling and case management
- Workflow management
- Fee & Costs management
- Correspondance management
- Disclosure log
- Appeals handling
- Exemptions & Public Interest Test support
- Report Generation
- Powerful Search facility
- Audit trailing
- Resources library
- Links to your Publication Scheme
- Client-Server (MS SQL Server, Oracle, etc) or standalone (MS Access)
Request Manager Benefits
- Complete solution for FOI / EIR / DPA compliance issues
- It helps with the management of all manual and electronic records
- Optimization of administrative efficiency
- Implementing DataSmart will deliver significant resource savings
- Faster request resolution
- Requests are serviced with greater speed and accuracy
- Faster and easier compliance to FOI, EIR and DPA mandatory timescales
- Increase of customer satisfaction
- Reduction of storage space
- Data management
- Integration with all types of electronic systems
- DM, ERM, EDRM, CRM, in-house applications, publication schemes, etc.
- Easy-to-use interface
Downloads
If you would like to find out further information, please contact us. |
