| Fletcher Jones Mercedes-Benz |
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The largest Mercedes- Benz dealer in the USA, Fletcher Jones Mercedes- Benz, is using DocuWare to store car sales documentation and repair orders. Improved access to information allows FJMB to provide superior customer service and simplify internal document management practices, all while reducing costs by over $40,000 annually. |
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| Country: |
USA |
| Industry: |
Distribution |
| Application: |
Customer Services, Sales |
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Solution Requirements
The documentation generated every time a car is sold is comprised of a stack of documents about a ½ inch thick. Selling 700 cars a month meant the dealership generated 29 feet or almost 9 meters of records a month just from sales! Repair Orders (RO) piled up just as fast with an average RO length of 12 pages. Servicing 440 cars a day caused the ROs to quickly add up to over 126,000 sheets a month.
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Solution and Benefits
DocuWare was installed at Fletcher Jones Mercedes-Benz. After a repair is completed and the paper work has been processed, the ROs are scanned and automatically indexed. A stack of ROs are placed in the scanner and DocuWare automatically separates the images into multi-page repair records. Using OCR technology, the RO number is "read" from the page and used as a match code to pull indexing information from an existing database; indexing the document without manual intervention. For legal reasons, original paper documents are kept for four years and then destroyed. In the event the original document needs to be produced, the electronic record specifies which box contains the record. Sales documentation is scanned and automatically indexed in a similar way. Employees can access the information through the company intranet using a web browser. |
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Result
The invoice approval process now takes place under complete control of the accounts department. Furthermore, with the applied DocuWare solution, Jack Tighe Ltd. can count on error free document storage with no risk of files being misplaced. The sales invoices together with the payment application that continue to be produced in Excel, are now automatically stored in DocuWare. This kind of element gives the employee the piece of mind that all documents are stored in the correct place and the assurance they can be easily at hand when required. |
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Testimonial
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Wayne Fitkin ,
IT Director:
"There is so much capability within DocuWare. It is an incredible product. Not only did we eliminate the filing room, but we are better managing our business processes, increasing profitability and looking to expand the solution enterprise wide." |
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