| Liverpool City Council |
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Liverpool City Council is the latest addition to the large number of City and Borough Councils that successfully make use of DocuWare products to streamline the handling of their vast amount of documents. |
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| Country: |
Great Britain |
| Industry: |
Government |
| Application: |
Customer Services |
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Solution Requirements
Liverpool City Council decided to take the first step approximately six months ago. The administrative offices for their approximately 40,000 houses and apartments - set up as rentals, shelters or supported living accommodations - was swamped with paperwork and documentation. They needed help. |
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Solution
Today, all this is done electronically with DocuWare products. After an inspection of one of the facilities has been carried out, the property inspector issues a certificate that is scanned using a high volume Fujitsu 3097DG scanner. The certificate is then stored in the DocuWare file cabinet, indexed with all relevant information such as boiler type, date of installation and, of course, the address where it is installed. Now, everybody can retrieve documents from the central file cabinet to answer any customer inquiries right away. |
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Work Process
DocuWare can then be used to provide tenants with advanced warning notices in cases where the gas or electrical supply has to be switched off in one street or even in a whole area. They simply start a search in the DocuWare database for a particular street name and all their tenants living in this street will be displayed. DocuWare is also very helpful when it comes to budgeting requirements for new appliances. If the city council decides to replace old boilers, they now simply search for the installation date and/or the boiler type and know exactly which and how many boilers have to be replaced.
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The Benefits In Detail
"DocuWare made our lives so much easier. I don't even want to think back when we had to handle these vast amounts of paper manually," says Dave Woods, senior mechanical inspector for the Liverpool City Council. Currently 15 to 20 people are working with the system. After the council has finished its extensive transition to a new network, thoughts are to expand the DocuWare installation - especially into different departments. |
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Testimonial
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Dave Woods ,
Senior Mechanical Inspector:
"DocuWare made our lives so much easier. I don't even want to think back when we had to handle these vast amounts of paper manually." |
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