i-file are very aware that the range of specialist equipment  used in mission critical applications  used by our clients need to remain on-line at all times. In the past this has resulted in customers taking out multiple contracts, all with different terms and conditions, and managing problems themselves. Alternatively, the equipment is given to a third-party maintenance company with no specialist knowledge or access to spares, which inevitably results in problems.

A company's effectiveness can be seriously affected by  their inability to deliver, whether internally or externally, due to product failure.  i-care provides an efficient and affordable range of specialist services aimed at protecting  you from such incidents .

i-care  provides a one-stop point of contact for the contract, the terms, the call-centre and all the responsibility for the specialist EDM products on-site.

i-care  Features:

• Reduced Administrative Effort
• Single Contract for Multi-Vendor Support
• Centralised Billing
• Warranty Status and Repair Procedures
• National Access to Strategic Spares and Consumables
• Equipment Relocation and Technical Audit Services
• System Installation
• Regularly Scheduled Maintenance
• Centralised Call Reporting
• Call Management
• Escalation Procedures
• Temporary Equipment Loans

If you would like to find out further information, please contact us.